Refund Policy
At QLMShop, we strive to provide our customers with reliable and high-quality products. However, due to the nature of our digital goods, refunds are only available under very specific circumstances. This policy outlines the conditions under which a refund may be issued and the steps to request one.
Eligibility for Refunds
Refunds are strictly limited to cases where the product is confirmed to be non-functional due to incompatibility with your system components. This includes:
- System Incompatibility: If the product fails to work on your hardware or operating system, despite meeting the listed system requirements.
- Non-Functional Product: If the product does not function as described and our support team is unable to resolve the issue after troubleshooting efforts.
Refunds are not issued for the following reasons:
- User error during installation or configuration.
- Misunderstanding of product features.
- Changes in user preference or no longer needing the product.
- Attempted misuse or tampering with the product.
Conditions for Refund Approval
To be eligible for a refund, you must:
- Demonstrate that the product does not work due to system incompatibility.
- Provide proof of following all provided installation and usage instructions.
- Cooperate with our support team during the troubleshooting process.
Failure to adhere to these conditions may result in the denial of your refund request.
How to Request a Refund
- Contact Support: If you believe you are eligible for a refund, reach out to our support team via:
- Discord: discord.gg/qlm
- Email: contact@qlmshop.com
- Provide Documentation: Submit the following details to expedite the process:
- Order ID or proof of purchase.
- A detailed description of the issue.
- Screenshots or videos showcasing the problem.
- Troubleshooting: Allow our team to attempt to resolve the issue before a refund is considered. Refunds will only be issued if the problem cannot be resolved.
Processing Time
Once your refund request is approved, it may take up to 7-10 business days for the funds to appear in your account. Refunds will be processed using the original payment method.
Important Notes
- Refunds are granted at the sole discretion of QLMShop based on the outlined conditions.
- We reserve the right to deny refund requests that do not meet our criteria.
- By purchasing our products, you agree to this Refund Policy.
If you have further questions or concerns about this policy, feel free to contact us via Discord or email for assistance.